Assurance
What you get, in writing
Certification, hallmarking, warranty and what happens when you visit. No fine print we wouldn’t say to your face.
01
How our diamonds are certified
Every diamond we set is natural. How it is certified depends on its size. Each product page lists the certificate for that piece, or says “on request” until we’ve published it.
Tiny side stones (melee) aren’t graded one by one by any lab, so an honest certificate for a pavé or tennis piece covers the total weight and quality range. A larger centre stone should carry its own lab report. Ask to see it before you buy.
02
BIS hallmark and HUID
Every gold piece is hallmarked by a Bureau of Indian Standards (BIS) assaying centre, as Indian law requires. The stamp shows the BIS logo, the purity (e.g. 22K 916, 18K 750 or 14K 585) and a six-character HUID unique to that piece.
Check any HUID yourself in the government’s BIS CARE app: it shows the purity, the article type and the jeweller who registered it. Ask for the HUID, net gold weight, diamond weight and karat to be listed on your invoice. Any jeweller should do this.
03
Warranty and aftercare
Our full warranty terms are being published here. Ask us for them in writing before you buy.
04
Exchange and buyback
Our exchange and buyback terms are being published here. Ask for them on WhatsApp.
05
Visiting the showroom
A viewing is by appointment so we can give you our full attention. Tell us which pieces you’ve seen on the site and we’ll have them out, along with loose stones to compare if you’re considering something bespoke.